Shipping Policy

Last Updated: July 25, 2026

Thank you for shopping with Velvora.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times are:

• Canada: 7–12 business days

• United States: 7–12 business days

• United Kingdom: 7–15 business days

• Australia: 7–15 business days

• Other countries: 10–20 business days

Please note that delivery times are estimates and may vary due to customs, weather, carrier delays, or high order volumes.

Shipping Costs

Shipping charges are calculated at checkout. Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Velvora is not responsible for orders shipped to an incorrect address provided by the customer.

Delayed or Lost Packages

While we work with reliable shipping partners, delays can occasionally occur. If your package has not arrived within the estimated delivery time, please contact us and we will assist you in locating your order.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will review your request and provide a suitable resolution.

Contact Us

If you have any questions about your shipment, please contact our customer support team through the contact page on our website.